Lulu Junior Help
Welcome to our Help pages. We've compiled answers to the most commonly asked questions to help you and your kids keep creating! If you're not able to find your answer here or need to speak with a representative for another reason, please contact us!
Are my order form and tracking code important?
Your order form includes a unique tracking code required to redeem your free book. Without it, you cannot claim the free book included in your kit.
Is there anything I need to purchase before starting my book?
Your kit has everything you need to create a book. The only extra item you may want to include is a picture of the author for the “About the Author” photo option.
What happened to Creations By You and Easy Student Publishing?
In January 2014, Lulu entered an exclusive licensing agreement with Easy Student Publish (Creations by You). No future products will be made under the names Easy Student Publishing or Creations by You.
I noticed there are multiple versions of IlluStory and IlluStory A+. What are the differences?
All versions of IlluStory produced through 2012 are branded as Creations by You. In 2013 several improvements to be the printed book were introduced with the IlluStory A+ included a higher quality book and the ability for your child’s illustration to cover the entire area of the book’s front cover. Kits shipped since 2014 are produced by Lulu Jr. and included an improved order form and faster processing.
My kit has an expiration date. Can I still use it?
IlluStory and My Comic Book Kits produced before 2013 do not have an expiration date and can still be redeemed. This includes those Illustory and My Comic Book kits sold under Creations by You. Please note that some features listed on the order form of these older kits are no longer supported by Lulu Jr. Options such as colored book covers, colored book trims, book jackets, multiple dedications, and advanced author’s option, and corrected spelling are no longer available. However, we still retain your file for up to 1 year and including an author’s photo option are now free of charge. Illustory A+ kits produced in 2013 have an expiration date of 12/21/2015. IlluStory, My Comic Book, and My Awesome Book kits produced in 2014 have an expiration date of 3/31/2016. The order form included in your kit includes the expiration date for redeeming the free printed book included in the price of the kit. If you have a kit with an expired date, you may still use it to create your book. Contact our customer service team for more information about expired kits: email@example.com.
Do you support other Creations By You products? I am not seeing my product listed on your website. Can I still use it?
If you do not see a Creations by You kit listed on our website, changes are that it is no longer supported. Unsupported products include PlateWorks, My Mug, My Masterpiece, Sesame and Me, my Calendar, Kid Clock, Photo Clock, Baby Story, My Story, Pet Story, Author: Your Own Story, Arthur and Me, Photo Watch, Photo Calendar, Baby Calendar, Pet Calendar, PhotoStory and PhotoStory Jr. If you have any questions regarding an unsupported kit please contact us at: firstname.lastname@example.org. We will do our best to accommodate you.
I have an IlluStory kit made by Creations by You, can I still redeem it?
A Creations by You IlluStory kit can still be redeemed. Please note that some features listed on the order form of these older kits are no longer supported by Lulu Jr. Options such as colored book covers, colored book trims, book jackets, multiple dedications, and advanced author’s option, and corrected spelling are no longer available. However, we still retain your file for up to 1 year and including an author’s photo option are now free of charge.
What is the difference between IlluStory and My Awesome Book?
My Awesome Book allows children to create an 8.5"x11" inch hardcover book and includes a “Quick Start Guide” written by NY Times best-selling children’s author, Peter H. Reynolds. IlluStory allows children to create a 7"x9" inch hardcover book.
What is the difference between IlluStory and IlluStory Junior kit?
IlluStory allows children to create a 7"x9" inch hardcover book. IlluStory Junior creates a 5.5"x8.5" inch soft cover book.
What kits do you support?
We support the IlluStory, My Comic Book, My Awesome Book, and IlluStory Junior
What is the difference between Lulu and Lulu Junior?
Since introducing self-publishing in 2002, Lulu.com has empowered creators in more than 225 countries and territories to produce nearly two million publications. Lulu offers you the expertise, independence and flexibility to create, do, buy and share what you love with the world. Lulu Junior allows children to become published authors, encouraging creativity, strengthening literacy and building self-esteem.
I am creating a children’s book. Can I publish and sell it on Lulu Junior?
Currently Lulu Junior does not feature a bookstore for selling books. If you would like to sell your children’s book, we recommend visiting our parent side, Lulu.com.
Book-Making Kit Details
Can I use art materials other than the markers provided?
Most markers and colored pencils work just fine.
The following materials cannot be reproduced by printers and should not be used:
• glitter Tip: When using markers or color pencils, use bright colors. Light colors and light lines may be lost when printing your book.
Can I use pencil to write my story?
If you choose to use pencil the lines must be dark or traced over in pen. Light lines may be lost when printing your book. Please note that handwriting must be legible.
Do you typeset the handwriting?
Typesetting is an option that is offered in Creations by You IlluStory kits and some of our older kits. In our current kits, we do not typeset. Story pages will be printed in the author's handwriting.
Does Lulu Junior correct spelling errors if typesetting is an available option?
No, we print exactly what you submit. We will make no edits to the content provided.
Is there a minimum or maximum word count?
If you have the option of us typesetting your book, there is a limit of 20 words per page. Your child’s handwriting:
We recommend not writing past the lines on page. This will ensure your child’s text is maintained in its entirety throughout the printing process.
I lost some of my book materials. What should I do?
Please email us at email@example.com and let us know which blank page(s) you need. We will send you a PDF file of the blank page that you can print from home.
You can download the instruction sheets here:
• Instruction sheet for IlluStory
• Instruction sheet for IlluStory Jr
• Instruction sheet for My Awesome Book
• Instruction sheet for My Comic Book
My pages are soiled. Will this print in my book?
Yes, if you color outside of the designated areas in the template or spill something on the pages, they will be reproduced in the printed book. We recommend you recreated the page rather than use the soiled page. We provide extra materials in your kit for this reason. If you need any additional pages to print off, please email firstname.lastname@example.org and we can email over the PDF.
I am submitting a photo for the “About the Author” section. Will I get it back?
We cannot return photos, so be sure you are not sending in the only copy you have. We also recommend scanning your child’s artwork at home before mailing your envelope as a safety precaution.
What size author photo should i submit for the "About the Author" section?
We recommend submitting a wallet sized photo.
After Creating My Pages
I cannot find my envelope. Where do I send the materials?
Mail all of your materials (including the order form) in a properly sized envelope to:
Lulu Jr. Fulfillment Center
627 Davis Drive Suite 300
Morrisville, NC 27560
I cannot find my order form. What should I do?
The order form includes the confirmation number used to claim your free printed book. Unfortunately, without your order form, we cannot process your order. Please email email@example.com for additional assistance.
Can you ship to addresses outside of the United States?
At this time, we do not print or ship outside of the United States.
How long does it take to receive my book?
You should receive your book about three weeks after we receive the materials. If your kit offers typesetting, this may add a few days to the process. Important: Printing and delivery time may take longer during peak ordering times such as the end of the school year and holidays.
How do I find my order status?
Email us at firstname.lastname@example.org. Please include your order number or book ID/redemption code in the email.
Can I make changes to an order I have already submitted?
It depends on where your order is in the production process. Email email@example.com to see if you order can be changed.
I have an issue with the order I received. What should I do?
Email us at firstname.lastname@example.org . Include a detailed description of the problem along with your order number. If possible, take a picture of the defect and attach it to the email.
How do I reorder my book?
To order additional copies of your book, go to lulujr.com, click on the Order Copies tab. Enter the book ID located on your book’s back cover to begin the reorder process. Your book will be printed and shipped in 6-8 business days.
If I want to order more copies later, how long do you retain my book?
Your book file will be retained for 12 months from the date it is received.
How much are additional copies of my book?
IlluStory copies are $14.99.
My Comic Book copies are $10.99.
My Awesome Book copies are $14.99.
IlluStory Junior copies are $9.99.
Who owns the copyright to my book after it is completed?
You do. We occasionally use author’s book as examples of what the book making kits produce, but you always retain the rights to your book.
What is the Lulu Junior mailing address?
Lulu Jr. Fulfillment Center
627 Davis Drive Suite 300
Morrisville, NC 27560